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*sorry we no longer provide wedding services or airbrush makeup*
At Refuge Hair Salon we offer a variety of services and retail products to help you get the best results
after you have left the salon. There's nothing worse than looking great when you leave the salon
and not being able to duplicate that look at home.
We carry American Crew, Aquage, Brazilian Blowout, CHI, Framesi, Hot Tools, ISO, It's A 10, Joico, Kenra,
L'anza, Loreal Professional, Malibu, Matrix, Milkshake, Moroccan Oil, Olaplex, Paul Mitchell, Pravana,
Pureology, Redken, Rusk, Schwarzkopf, Sebastian, Sexy Hair, TIGI, The Wet Brush, & White Sands as well as other professional brands. We also have top quality curling irons, flat irons, brushes, and hairdryers to keep your hair healthy.
If we don't have exactly what you're looking for, we promise we will get it for you!
Refuge Hair Salon Policies
Children
We love families and children, however, we use chemicals, hot curling and flat irons, and sharp scissors. We do not want anyone to be injured in the salon, most of all a child. Additionally, we are committed to providing a relaxing and stress-free atmosphere for all of our clients. If your child is not receiving services and they come with you for your appointment, they must be well behaved and supervised at ALL times.
Service Guarantee
We offer a 100% guarantee on haircuts within one week of the time the service is performed, or two weeks on chemical services when you are using shampoos and conditioners purchased from our salon. The stylist will determine all guarantees. Our guarantee will be limited if color was present in the hair that was not done in our salon. Corrective color usually requires more than one service to achieve the desired results.
Service Satisfaction
In the event that you are not satisfied with your service, we ask you to please contact YOUR STYLIST within 7 days of that service. Each stylist is independent and has their own service satisfaction policy. However, we would like every opportunity to meet and exceed your expectations; as we do value you as a client.
Product Returns
We will offer refunds on unused/unopened products within 3 days of purchase. Brushes are non-returnable.
Checks
There will be a $39 fee assessed on ALL returned checks.
Cancellation Policy
Your appointment is very important to Refuge Hair Salon and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore we respectfully request at least 24 hours notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. As a courtesy, we will text and/or email your service appointment 2 days prior to your appointment date. However, if we are unable to reach you please understand that it is YOUR responsibility to remember your appointment date and time to avoid missed appointments and cancellation fees. Since the services are reserved for you personally, a cancellation fee will apply. We will be asking for a credit card to have on file.
---Less than 24 hour notice will result in a charge equal to 25% of the reserved service amount
---“NO SHOWS” will be charged 50% of the reserved service amount
---Appointments made within the 24 hour period and need to cancel, the client must cancel within 4 hours of the appointment time or will result in a charge equal to 25% of the reserved service amount
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedules filled, thus better serving everyone. Refuge Hair Salon policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policy criteria.